Empower Your Team. Delight Your Guests. 

Drive Operational Excellence.

 

Your spa or wellness business is only as strong as your team.
Are they delivering 5-star standards or just going through the motions?

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KT Consultancy’s Elevate programme is designed to transform team confidence, upgrade technical and guest service skills, and embed brand aligned behaviours across your entire operation. Whether you’re onboarding new staff, addressing performance gaps, or refreshing service standards, we deliver tailored, hands on training that sticks.

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What We Deliver

All workshops are bespoke and led by senior spa operating consultants with decades of global experience — not generic trainers.

 

Popular training elements include:

• Leadership Coaching – management confidence, team motivation, and operational accountability

• 5-Star Guest Experience – elevate every touchpoint from booking to farewell

• Effective Booking & Upselling – increase average guest value through smarter conversations

• Retail & Recommendation Skills – transform product sales into service

• Treatment Room Standards – set up for speed, hygiene, and brand consistency

• Advanced Technique Workshops – hot stones, consultations, nails, massage and more

• Hygiene & Sterilisation Training – ensure compliance and trust

• Staff Wellness Techniques – reduce burnout and boost morale

• Guest Experience Design – Craft signature moments, rituals, and sensory journeys that deepen brand loyalty and boost satisfaction scores.

 

We also create all supporting documents, SOPs, and training materials as part of your delivery.

 

Outcomes You Can Expect

• A more confident, capable and consistent team

• Increased retail revenue and upsell rates

• Improved client retention and satisfaction

• A culture of excellence and accountability

• Fewer performance issues and re-trainings

• Access to trusted specialist freelance consultants with oversight from KT Consultancy

 

Investment & Delivery

• Day or package rates

• On-site or virtual workshops

• Suitable for full teams or leadership only

• Can be paired with mystery shopping and audit services

 

Let’s Build a Team That Performs

Train less. Deliver more. Let us co-create a training programme that actually drives results.

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